Running an SMB Is Hard Work - Banking Shouldn’t Be (with Derek Corcoran)
by James Robert Lay on November 23, 2021
Brief Summary of Episode #145
Sales & Relationship-Building in a Digital World (with Jack Hubbard)
by James Robert Lay on November 22, 2021
Brief Summary of Episode #144
The Financial Brand: What Does Banking Need More: Customer Experience or Product Innovation?
by James Robert Lay on November 22, 2021
If retail banking products are a commodity then product innovation would seem to have the clear edge. Don't be too quick to decide, however. Four retail banking and marketing experts debate the merits and roles of CX and product innovation in shaping banking's future.
A Small Business Guide to Fintech: Insight for the Future
by James Robert Lay on November 18, 2021
Brief Summary of Episode #143
Data Takes Marketing from Cost Center to Revenue Center (with Kevin MacNeil)
by James Robert Lay on November 15, 2021
Brief Summary of Episode #142
Why Cost of Acquisition Per Loan Is the Most Critical Metric (with Carlo Cardilli)
by James Robert Lay on November 9, 2021
Brief Summary of Episode #141
Are You Prepared for a Techno-Socialist Future? (with Brett King)
by James Robert Lay on November 8, 2021
Brief Summary of Episode #140
KEG Culture: On Tap Credit Union’s Recipe For Growth (with Janelle Herrera)
by James Robert Lay on November 2, 2021
Brief Summary of Episode #139
It’s Time to Go ALL-In on Human-Centered Growth
by James Robert Lay on November 1, 2021
Brief Summary of Episode #138
Financial Literacy: All It Takes Are the Right Stories (with Arindam Nag)
by James Robert Lay on October 28, 2021
Brief Summary of Episode #137