Facing Your Fears About Customer Experience Optimization During COVID (With Sue Woodard)
by James Robert Lay on February 9, 2021
Brief Summary of Episode #66
Bank of Tomorrow: Why We Should Look Outside the Industry (With Bryan Clagett)
by James Robert Lay on February 9, 2021
Brief Summary of Episode #65
Gratitude: The #1 Element for Success in 2021 (With Sam Kilmer)
by James Robert Lay on February 2, 2021
Brief Summary of Episode #64
Preparing for the Wrecking Ball in the Boardroom (With Kirk Drake)
by James Robert Lay on February 2, 2021
Brief Summary of Episode #63 Every FinTech uses AI. Some gain competitive advantage. Others solve old problems in new ways. All see better results than their non-AI competitors. FinTechs are creating the future. Yet most banks and credit unions aren't even thinking about AI. Why is th …
Creating a Sustainable Competitive Advantage (With Matt Monge)
by James Robert Lay on January 19, 2021
Brief Summary of Episode #60
Prioritizing the Digital Mindset (With Ron Shevlin)
by James Robert Lay on January 12, 2021
Brief Summary of Episode #58
How Payments UX Can Catch Up to Digital Transformation (With Michael Bank and Seth Fenster)
by James Robert Lay on January 5, 2021
Brief Summary of Episode #56
Humanizing the Digital Experiences (With Jay Palter)
by James Robert Lay on December 14, 2020
Brief Summary of Episode #51 Relationships drive banking. But financial brands are losing touch with customers. First, we lost touch with the one third of our customers who went online. Then, we lost touch with the other two thirds in our rush to go digital. We need to recapture the h …
How to Redefine Leadership (With Rich Jones)
by James Robert Lay on November 30, 2020
Brief Summary of Episode #47
Three Exponential Growth Insights (With James Carbary)
by James Robert Lay on November 24, 2020
Brief Summary of Episode #46 I'm driven by purpose. I want to add soul to my work. How can I create and distribute content that matters to people? For me, the answer lay in starting a podcast. A successful podcast means more than generating impressive download numbers. It means creati …