The Financial Brand: 5 Ways to Ensure Your Banking Website Works in a Digital-First Economy
by James Robert Lay on July 12, 2021
Some institutions still basically run 'digital brochure' websites when advanced players are incorporating video and other leading-edge techniques. Want to know what works and what's a turnoff? Try asking some consumers.
Driving Digital Sales in Financial Services in 2021: What’s Changed
by James Robert Lay on July 12, 2021
The last sixteen months have introduced so much change and upheaval that only now have those of us in the financial realm had the time to stop, take stock, and see how things are different.
Creating Value Through Focus in the Finance Industry (with Bradley Leimer)
by James Robert Lay on July 12, 2021
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Brief Summary of Episode #108
Developing a Sustainable, Competitive Strategy
by Audrey Cannata on July 11, 2021
“Digital is going to have to involve the human element. It absolutely is going to. The better I get at one, the better the other is going to get and vice versa.” - Matt Monge
Clearing the Path to Make Way for Digital Growth
by Audrey Cannata on July 8, 2021
The term “digital growth” can mean many different things to many different people. But no matter the definition that a small bank or credit union takes on, many things can get in the way.
Educating & Creating a Better Customer Experience within Banking (with Paul Long)
by James Robert Lay on July 8, 2021
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Brief Summary of Episode #107
The Impact of One Bad Review: Strategies for Improving the Ratings System Experience
by James Robert Lay on July 7, 2021
Brief Summary of Episode #106
Content Creation: The Skill of the Decade (With Jennifer Beeston)
by James Robert Lay on June 30, 2021
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Brief Summary of Episode #105
Why Conversational Content Wins (With Madeline Anderson-Balmer)
by James Robert Lay on June 29, 2021
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Brief Summary of Episode #104
Digital Growth is Not a Marketing Strategy
by James Robert Lay on June 24, 2021
There’s so much talk about digital growth these days, especially in the financial sector and banks and credit unions in particular. But what exactly is digital growth? How do consumer journeys play a role in digital growth, and how can banks maximize their growth and build trust throu …