We All Love No Hassle: How to Entice Millennials and Gen Z (with Doug Brown)
by James Robert Lay on March 4, 2022
Brief Summary of Episode #172
Getting WISE to Customer Experience (with Dan Gingiss)
by James Robert Lay on February 28, 2022
Brief Summary of Episode #171
Appointment Culture: How a Strong Employee Experience Leads to More Conversions (with Nicholas Barnes)
by James Robert Lay on February 21, 2022
Brief Summary of Episode #169
Ditching Automation for the Human Touch in Finance (with Joey Coleman)
by James Robert Lay on February 15, 2022
Brief Summary of Episode #168
Why Honesty is Essential in Your Growth Journey (with Delena Dow Lay)
by James Robert Lay on February 14, 2022
Brief Summary of Episode #167
The Bill Pay Revolution Is Finally Here (with Michael Bank)
by James Robert Lay on February 9, 2022
Brief Summary of Episode #166
How Banking Looks from the Outside (with Mary Wisniewski)
by James Robert Lay on February 9, 2022
Brief Summary of Episode #165
How to Build Your Mental Wealth (with Joyce Marter)
by James Robert Lay on January 27, 2022
Brief Summary of Episode #161
The Only Future for FIs: Truly Knowing Your Customers
by James Robert Lay on January 25, 2022
Brief Summary of Episode #160
What Community Means in the Digital Era (with Ben Pankonin)
by James Robert Lay on January 18, 2022
Brief Summary of Episode #158